Payment & cancellation

Payment terms
Deposit: 20% or one night’s charge (which ever is greater) due within 48 hours of booking being accepted
Balance: due 14 days before stay commences

Payment of deposit: Once we accept your booking a deposit must be paid and received by us in order to secure the booking. Your booking will be confirmed upon receipt of the deposit. Failure to pay the deposit in time may result in your booking being cancelled and the property being made available to others. Should we cancel a booking of yours due to non or late payment of a deposit then any deposit received by us from you will be refunded in full.

Late payments: The balance due must be received on or before its due date. If your payment fails to reach us by the due date we may choose to cancel your booking with or without notice to you, and make the property available to others. Cancellation charges apply (see below).

Cancellation policy
If you need to cancel a booking please let us know as soon as possible so we may offer the property to others.

Should YOU choose to cancel the booking: A refund, less any rental shortfall, will be provided if a replacement booking can be found. Otherwise, the following cancellation charges apply:
Cancellation ordinarily results in a cancellation charge amounting to 20.0% of the total booking charge
Cancellation within 14 days of the scheduled start of stay results in a cancellation charge amounting to 100.0% of the total booking charge

Cancellation by us
If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.